FAQ


How many clients does ISSI have using the IMPak software?
There are more than 150 clients throughout the US and Canada who use the IMPak solution.ISSI Brochure

How long has ISSI been in business? 
ISSI has been serving the association marketplace since 1989.

Has ISSI ever been in litigation?
No, ISSI has never been in litigation.

What type of clients does ISSI serve?
All member-based organizations. Click here for a sample list.
 

Is the IMPak product web-enabled?
Yes, you access the IMPak product from a web browser.
 

Will the IMPak solution integrate with my website?
Yes, ISSI provides web pages that are embedded into your website. These pages will allow your members to update profiles, sign-up for events, renew dues, take surveys and order products. For more information on our solution click here.
 

What size clients do you serve?
ISSI has clients that range from 1 employee to over 100.

We are a small association with a small budget. Can you work with our budget to get us into the IMPak solution?
ISSI knows that associations work within budget constraints. That is why we now offer IMPak as with a SaaS pricing solution.  IMPak Cloud offers you all the same modules, customer service and website integration as IMPak does.  Why settle for other SaaS modules which tend to water down the enterprise solution or make you pick and choose modules to fit into a specific price point?  With IMPak Cloud you also have the flexibility to make modifications if there is something specific that you want added to the system that is unique to your organization.  To learn more about the benefits of IMPak Cloud click here.

My organization is very large and we believe that any AMS system we choose will require customization. Do you provide customization services and/or do you provide source code so that our staff can customize the system without getting ISSI involved?
Yes, ISSI provides customizations services, if needed. ISSI also can provide the source code with the purchase of the IMPak Enterprise license. If your organization decides to customize the system itself, the source code allows you the flexibility to do that with your own team, all while still being supported by the ISSI support staff.

My organization manages multiple associations. Does the IMPak product handle organizations that manage other organizations? 

Yes, the IMPak solution handles both management companies, as well as organizations that manage other organizations. The IMPak solution handles this quite well.  It doesn''t matter if you choose to use IMPak or IMPak Cloud, you will be able to manage multiple associations/foundations/organizations within the database.

What are the security levels within IMPak?
Each page within IMPak has security levels. You can lock users out of pages, give viewing privileges or give editing privileges.

What database does IMPak run?
The IMPak solution runs on the latest Microsoft SQL Server database.


How often does ISSI come out with new updates to the system?
ISSI provides updates to the system four times a year. All new IMPak Enterprise clients as well as IMPak Cloud clients will have the updates added to their system as part of their service agreements.

Will we lose our modifications/customizations with the addition of updates?  

No, ISSI incorporates updates to your existing pages and works very hard to ensure no modifications are lost. If you are making updates that might effect future updates, ISSI will let you know and will also inform you when updates could not be made because of a customization that you had to your system. Learn more about how IMPak is cost effective and efficient here.
 

 

 


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